This charge is applied to Genesys Cloud customers who exceed their data storage allocation. Genesys Cloud data storage on-demand charge for PC-170-NV-PCDSOVER If your organization exceeds the above allocation in a given month, you will be billed at the rate below for Data Storage consumed over the allocation amount. Data storage charge price and product information User 1’s recordings can be 35GB and User 2’s recordings can be 15GB and Company B would not incur any charges, as the sum of the two users’ data storage is 50GB which is included in the organization’s data storage allocation.įor more examples of data storage charges, see Data storage examples. If the customer’s actual storage for the month was 600GB, then the Data Storage Charge would be $25 USD for that month.Įxample 2: Company B has two Genesys Cloud 2 Named users, each allocated at 25GB, providing an organizational allotment of 50 GB. The company is billed for all gigabytes of data storage over 500GB each month at a rate of $0.25/GB USD. The combined data allowance is a result of the 25GB per billable agent and the number of agents. Screen recording archival is limited to one year.Įxample 1: If company A purchases a Genesys Cloud 2 Named user plan for 20 agents, they would have a combined data allowance of 500GB for their Genesys Cloud org.
For more information about how to leverage archival to remain within data storage allocations, see Create a policy and Retrieve archived interactions. Note: Any archived recordings are excluded from this calculation.
Genesys allows data to be retained on its platforms for the term of the Genesys Cloud Agreement with Genesys.
The fair use allocations are provided for your organization by counting the number of billable users of each license type during the period, and applying the allowance shown in the table below for each user to determine the total amount of allocated data storage for your organization during the period. Customers electing to store data above the allocation are billed a charge per GB per month as outlined in this article. With iCloud Drive, Apple has also turned the service into a more open and easily browsable storage platform. Tools are provided to track actual storage and the ability to adjust your retention policy. Customers can use up to the “fair use” data storage amounts allocated by user without charge. Genesys is introducing a fair use policy for Data Storage for Genesys Cloud. 30th, the subscription period still ends on Sep 15th.Fair use data storage usage and charges Fair use policy If you stop the cloud recording between Aug 20th and Aug. For example, you activate the service on Aug 15st, and your subscription period is one month. Once the subscription is activated, the subscription period starts immediately, and it will not stop when you stop recording. 15th, all the data will exceed the number of days of storage and be erased. On the following day, you can view and playback the history recorded from Jan. 8th, you can playback the history recorded from Jan.
When you decide to stop recording on Jan. After you stop recording, the camera will not record any new clips in the cloud storage, but you can view and playback the video clips and the alarm history within the storage period.įor example, you are on a 7-day cloud storage plan. The subscription will not be cancelled or extended by stopping recording. You can stop recording at any time during the subscription.